Administrative Unit Assessment

Assessment of Administrative Units

The purpose and practice of assessment

Administrative assessment is a systematic and ongoing method of gathering, analyzing and using information from various sources about an administrative unit in order to improve services. Specifically the objective of administrative assessment is to find answers to the following questions:

• How well do our current administrative services function?
• What is the skill/knowledge we want our clients to receive from the current services?
• What is the level of satisfaction of our clients with current services offered?

Appropriate administrative outcomes

Outcomes in administrative units should:

• be related to the unit mission
• be under the control of the unit
• link to the UNC Asheville strategic plan
• be worded in terms of what the unit will accomplish or clients think, know, do following the use of services
• be assessable through direct and indirect means
• lead to improved services. Do the results potentially provide data the unit can use to improve services and/or indicate what aspects of services need improvement? If the result is “yes we did” or “no we did not” then it is future planning (strategic) vs assessment of current services (IE – operational or learning outcome).